Your Questions Answered: CoolCareLab FAQs
-Our products hold certifications of quality and design, which you can find below the description of each product. You can also check our clients’ comments on the Facebook page and on Instagram stories highlights.
Please follow @coolcare_lab
-Our headquarters are located in Athens, Greece.
-Unfortunately, we do not sell hyaluron pens.
-Our products are 100% authentic, having a CE mark and being totally approved by the National Organization of Medicines. The products are produced in South Korea.
-Unfortunately the injectable products are available only for professional doctors, cosmetologists, aesthetic centers and legal entities.
-No we do not have any handling fee.
-Shipping cost will be calculated specifically according to the weight and volume of a package for your desired shipping destination.
A shipping cost will be calculated after your medical documents’ confirmation.
-We deliver both within European Union and internationally. However some countries may subject the imported goods to customs clearance due to their legislation. This process may sometimes cause delivery delays that are beyond our responsibility.
In any case, do not hesitate to contact us by email firstname.lastname@example.org or by WhatsApp/Viber/Telegram +30 697 369 5558 to support you with our help.
-No, we do not have a minimum order quantity rule.
-With the order of 5 units of the same product we provide you with a 10% discount.
- Choose and add all the products you would like to order to the shopping cart
- Check the items you added to the cart, and change their quantity or remove any or all of them, if necessary
- If you have a promo code, you may enter it in the “Promo Code” section. If not, leave this field empty
- Select the shipping method
- Fill in all necessary fields and press “Proceed to checkout”
Our managers will contact you within 24 hours to proceed the order (request your professional document, confirm it, check availability and send an invoice with payment options).